Having had a previous bad experience elsewhere, it was like a breath of fresh air in comparison. Staff were professional, friendly, helpful and showed empathy and understanding. In a pressured and demanding environment, staff were always willing to help, listen and find answers to any questions. I found everyone showed an understanding for the needs and requirements of the individual residents and did their utmost to ensure that everyone was treated with dignity and respect inclusive of visitors. When my friend sadly passed away, staff and management took the time to answer any questions that I had and helped me to sort things out during this sad and trying time.